Privacy Policy & Customer Information Notice
By accessing our storefront, placing an order, or providing your personal details, you agree to the practices described in this Privacy Policy.
1. Information We Collect
To fulfill your festive orders efficiently and deliver a seamless shopping experience, we collect specific personal data from you during your interactions with our website. The types of personal information we collect include:
- Identity & Contact Details: Your full name, primary mobile phone number, WhatsApp contact number, and email address.
- Delivery & Shipping Details: Exact physical shipping address, landmark information, building name, flat/door number, city, and pin code within our serviceable zones (Mumbai, Thane, and Navi Mumbai).
- Order & Transaction Records: Information regarding the specific sweets, savouries, podis, and gift boxes purchased, transaction amounts, payment confirmation details, order history, and invoice records.
- Technical & Usage Data: Basic technical data collected automatically when you visit our Shopify storefront, including your IP address, browser type, device details, time zone, and cookies strictly required for site navigation and cart functionality.
Note on Financial Data: We do not collect, store, or process your credit/debit card numbers, bank account numbers, or UPI PINs directly on our servers. All financial transactions are securely processed through trusted third-party payment gateways or direct bank transfers.
2. How We Use Your Personal Data
We process your personal data strictly for legitimate operational and customer service purposes. Specifically, your data is used to:
- Order Processing & Fulfillment: Process your orders, prepare fresh food items, verify payment status, and issue accurate billing invoices.
- Logistics & Delivery Execution: Coordinate with courier and dispatch teams to ensure accurate, timely delivery to your specified location during scheduled delivery dates.
- Customer Communication: Send you order confirmations, dispatch alerts, delivery status updates, invoice receipts, and respond promptly to your customer service requests or refund inquiries.
- Service Optimization: Identify website issues, enhance store usability, prevent fraudulent transactions, and comply with tax and statutory accounting obligations.
3. Data Sharing & Third-Party Safeguards
We maintain a strict commitment to your privacy. Your personal data will never be sold, rented, leased, or traded to third parties for commercial, promotional, or telemarketing purposes.
Your information is shared strictly on a need-to-know basis with essential operational partners who assist us in fulfilling our service commitments to you:
- Logistics & Delivery Partners: Local delivery couriers and dispatch drivers receive only your name, phone number, and shipping address solely for package drop-off.
- Payment Gateways & Financial Institutions: Secure payment processing platforms receive necessary order and transaction amounts to process UPI, Bank Transfer, or electronic payments.
- Hosting & Software Infrastructure: Our storefront is hosted on Shopify Inc., which provides the secure online e-commerce platform that allows us to sell our products to you safely.
- Legal & Regulatory Compliance: We may disclose personal information if required to do so by applicable Indian law, court order, or governmental regulation, or to protect the rights, safety, and property of A.S. Rajashekar Caterers, our customers, or the public.
All third-party service providers bound to our operations are required to maintain strict confidentiality and are prohibited from using your personal data for any purpose other than providing the agreed-upon services.
4. User Consent & Rights
- Explicit Consent: By accessing our platform, filling out checkout forms, and submitting your contact details, you provide your explicit consent to our collection, processing, and usage of your personal information in strict accordance with this Privacy Policy.
- Withdrawal of Consent: You have the right to withdraw your consent for future non-essential data collection at any time by contacting us. However, please note that withdrawing consent for essential data (such as address or phone number) prior to order dispatch will prevent us from processing or delivering your order.
- Data Access & Corrections: You may request access to, correction of, or updates to any inaccurate personal information we hold about you by writing to our support email.
5. Data Security & Retention
- Data Security Measures: We implement reasonable administrative, technical, and physical security controls to safeguard your personal information against unauthorized access, loss, misuse, alteration, or disclosure.
- Data Retention: We retain your personal and transaction data only for as long as necessary to fulfill the purpose for which it was collected, complete accounting and tax obligations, resolve disputes, and enforce our agreements. Once data is no longer needed, it is securely deleted or anonymized.
6. Cookies & Tracking Technologies
Our website uses essential cookies provided by Shopify to enable core store functionalities, such as maintaining items in your shopping cart and remembering your session details during checkout. You can adjust your web browser settings to refuse or disable cookies, but doing so may impact the functional operation of the website.
7. Updates to This Privacy Policy
We reserve the right to modify or update this Privacy Policy from time to time to reflect changes in our operational practices, regulatory requirements, or website features. Any changes will become effective immediately upon posting the updated notice on our website. We encourage you to review this policy periodically.
8. Contact Us & Data Protection Inquiries
If you have any questions, concerns, complaints, or requests regarding this Privacy Policy or how your personal data is handled, please contact our team directly:
